Privacy Policy

Hello! You’ve reached Eureka’s Privacy Policy. Feel free to take a look around and be reassured that all of your information, from you and your computer, is safe with us. We don’t share it and we don’t sell it. We are in business of selling beads and jewelry components and we want to keep it this way. We protect your data with the newest technological applications and use the safest platforms like PayPal and Authorize.net (for credit card transactions) to process your orders. We don’t have access to your payment information. All payments are handled by 3rd party processors mentioned above. We are PCI compliant. The PCI Data Security Standards, established by Visa, MasterCard, Discover and AMEX are designed to ensure that payment card information and personal information is secure. We are certified by TRUSTWAVE, one of the top data security firms in the country.

 

What do we collect and why?

 

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include a time-stamp, the last page or product you visited, or the indication that you logged in. This is known as, “essential information.”

 

What is the purpose of this?

  • To remember who you are after you log in so that you do not need to reauthenticate
  • To monitor if our website is running with high performance
  • To let you browse between products without having to start back from the home page at each click
  • To remember if you put something in your shopping cart before you decide to checkout
  • To control that your data is processed securely

 

How do you do this?

We collect it through the use of cookies. Cookies are small text files that most websites use. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

 

Personalization

We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, and where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, that we allow you to block.

 

We also collect the personal information that you provide from your orders.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as yourname, address, and email address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment. We do not, and will never, sell or share your personal information.

 

Accounts

You can sign up for an account with us, if you’d like. Making an account is beneficial for customers, the main purpose being so we can then remember your information for your future orders. We also have an automatic reward system in which all our registered customers earn 2.5% cash back and you have the opportunity to create/share wishlists. All you have to do is log in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only with your consent, can we open your account. We also provide you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details at the bottom of the page.

 

E-mails

With your permission, we may send you emails about our store, new products, and other updates (newsletters). These emails are sent through MailChimp which has firewall protected servers and follows all GDPR regulations.

 

You may also get an e-mail from us if you have added to your cart, but have not completed the purchase. If you provided your e-mail address, we will send you a message to remind you about your interest.

If you are not comfortable in receiving further e-mails like these, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.

 

How do we process your information?

We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.

Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services.

  • Payment: Our store is PCI-DSS compliant, a very strict industry standard with requirements for the security of credit card information. We use Authorize.net and PayPal to process your payments. They are equally secure. We do not have access to any financial/credit information
  • Shipping: We integrate with ShippingEasy to fulfill your orders

Partnering with highly specialized external companies allows us to focus on what we do best: selling great products. These are third-party services that use in order to run our site. By ordering from us, you are agreeing to their privacy policies, as well. Please visit their websites through the links provided if you’d like to view them.

 

 How long do we keep your data?

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask us to delete it.

 

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

How do I withdraw my consent?

If after you opt-in, if you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at anytime.

 

Do we have any legal obligations when handling your data?

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

Who can you reach out to for privacy matters?

You can contact our customer service. Feel free to let us know about any questions, concerns, or complaints you may have.

E-mail: support@eurekacrystalbeads.com

Telephone: +1 (401) 603-0983

 

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