null

Shipping

 

SHIPPING

***PLEASE NOTE: Due to COVID-19 we have had to make some changes to the way our warehouse is run to ensure our staff’s health and safety based on the most recent CDC guidelines.  

Please allow up to 4 business days turnaround time for filling and shipping orders. Our business days are 9am to 5pm EST Monday through Friday. As a small family business, we are also off on Holidays so we can spend them together and occasional special family events (like a wedding or a newborn!) may extend turnaround time by a day or two. We make every effort to get your order to you as quickly as possible. Thank you for your patience, understanding and support! 

Holidays and busy shipping seasons, can, unfortunately, add delays, so please allow extra time for your order to arrive if you have placed your order around a holiday or busy time such as a big sale or product launch. 

DOMESTIC ORDERS 

All US orders over $35 qualify for free shipping with the exception of Puerto Rico and US Overseas Territories such as Guam. Order must reach a value of $35 after any coupon codes are applied. If your order is over $35 but your coupon brings your order total below $35 your order will not qualify for free shipping. Free shipping is sent via the economy shipping option.

Typical delivery times are 5-10 business days for Free Shipping and Economy, 1-4 business days for USPS Priority and 1-2 business days for USPS Express. Please note we don’t have any control over your items while they are in transit. The above listed delivery times are not guaranteed and we cannot refund shipping for delays at the post office. On occasion, shipping times can be as long as 30 days. The only USPS service with a money-back guarantee is Priority Mail Express Overnight.

***PLEASE NOTE: As of October 1st 2021 USPS is implementing new service standards and increasing target delivery times by an estimated additional day or two in some cases. Please note that our Free Shipping and Economy Shipping options are delivered by USPS and these new changes may lead to increased transit times.

Our new warehouse is in Boise, Idaho so if you live on the East Coast you can expect to be on the longer side of those delivery windows whereas orders from the West Coast will find themselves on the shorter side and something in the middle for people in the middle of the country.

 

***PLEASE NOTE: Due to COVID-19 shipping delays, none of our carriers can guarantee typical delivery times. Once your order is handed off to the carrier it is out of our hands and we ask you to please be patient and understanding that circumstances being as they are your order may take more time than usual to arrive. If you absolutely need your order within a specific timeframe, we recommend choosing Priority or Express shipping. 

Please contact us if your order has not arrived over 30 days after being shipped. We will do everything in our power to locate your missing or delayed order and we guarantee that orders lost or damaged in transit will be replaced or refunded. Eureka Crystal Beads is not responsible for lost or stolen packages that have been certified as delivered by the carrier. 

INTERNATIONAL ORDERS

***PLEASE NOTE: Due to COVID-19 some parts of the world are currently inaccessible via the postal service and we cannot currently ship to those places. For more information on International Service Disruptions and to see a list of affected locations please visit the USPS here. Many of our international customers in affected countries choose to use a courier service that will forward all your US-based shopping to you. Additionally, due to pandemic restrictions and limitations on travel, items may be delayed significantly.  

If your package is not delivered in 30 days please allow additional time. We are not able to trigger an investigation through the carrier until 60 day time period has elapsed. 

Some international orders may be subject to customs, fees or taxes.  These are separate from shipping charges and are not the responsibility of Eureka Crystal Beads. 

 

EU Customers: The European Union (EU) is implementing new customs rules for online purchases made from outside the EU.  From July 1, 2021, Value-Add Tax (VAT) will be charged on all commercial goods imported into the EU, regardless of value. This effectively ends the EUR €22 exemption that was used in the past. 

 

We offer the following shipping options internationally: 

Canada First Class Mail Duty and Taxes Paid ePacket  

Canada Priority Mail Duty and Taxes Paid ePacket

Mail Innovations International Economy ePacket

First Class Mail International ePacket

Priority Mail International ePacket 

 

Estimated delivery Times:

U.S. Addresses

Free Shipping - 2-10 business days

USPS First Class Mail - 2-7 business days

USPS Priority Mail - 1-3 business days

USPS Express Mail - 1-2 business days

Canadian Addresses

Canada First Class Mail Duty and Taxes Paid ePacket - 3-10 business days  

Canada Priority Mail Duty and Taxes Paid ePacket - 3-5 business days

International Addresses

Mail Innovations International Economy ePacket - 5-30 business days

First Class Mail International ePacket - 3-30 business days

Priority Mail International ePacket - 3-8 business days  

 

OK