Shipping Policy
We ship orders Monday through Friday, 9 AM to 5 PM EST, excluding holidays. Our team works hard to pack and send your order as quickly as possible — thank you for your patience and support!
Note: During holidays or busy seasons (like big sales or product launches), shipping may take a little longer. We appreciate your understanding if your order takes a few extra days to arrive.
Domestic Orders (U.S.)
Free Shipping:
- Orders over $39.99 ship free (excludes Puerto Rico and U.S. territories like Guam).
- Order total must be $39.99 after coupon codes.
- Free shipping uses our Economy Shipping option.
Shipping Options & Delivery Times:
Free / Economy Shipping – 2-10 business days
USPS First Class Mail – 2-7 business days
USPS Priority Mail – 1-3 business days
USPS Express Mail – 1-2 business days
Notes:
- Once your package is in transit, delivery times are not guaranteed. Only USPS Priority Mail Express Overnight offers a money-back guarantee.
- Our warehouse is in Boise, Idaho:
- East Coast orders may take longer
- West Coast orders usually arrive faster
- Central U.S. orders fall in between
Lost or Delayed Packages:
- Contact us if your order hasn’t arrived within 7 days of the expected delivery date.
- Orders reported missing after 60 days cannot be replaced or refunded.
- We are not responsible for packages marked as delivered but reported stolen or missing.
International Orders
Shipping Options:
Canada:
- USPS First-Class Package International – 7–21 business days
- USPS Priority Mail International – 6–10 business days
- UPS Standard – 2–5 business days
- FedEx International Connect Plus – 2–5 business days
- FedEx International Priority – 1–3 business days
Other Countries:
- First Class Mail International ePacket – 3–30 business days
- Priority Mail International ePacket – 3–8 business days
Important Notes:
- Some countries may currently be inaccessible via postal service. Check the latest USPS service updates here.
- Consider using a package forwarding service if your country is affected.
- If your package hasn’t arrived after 30 days, please allow extra time. Carriers typically allow us to file an investigation only after 60 days.
Using Your Own FedEx or UPS Account:
- Place your order using any available shipping option.
- Email service@eurekacrystalbeads.com with your carrier account number.
- We’ll ship your order using your account and refund any shipping charges paid at checkout.
Customs, Duties, and Taxes:
- International shipments may incur customs fees, duties, or taxes. These are not included in shipping charges and are the customer’s responsibility.
EU Customers:
- The European Union (EU) requires Value-Added Tax (VAT) on all imported goods, regardless of value. VAT and any applicable customs fees are collected by your country upon delivery.
