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Returns Info

We want you to be satisfied with your purchases from Eureka Crystal Beads. We take pride in the quality of our products and packaging. It is our goal to make the beading world a better place where you can relax and where your talent can flourish. We'll go out of a way to keep you happy!  Read what our customers are saying

RETURNS, REFUNDS AND EXCHANGES

Our mistake:

In a rare event of a return being caused by our mistake we will right away arrange for the exchange or a full refund at no cost to you. Please notify us about the discrepancy upon receipt of your order.  

Defective or damaged items:

Please check your order carefully. Defective or damaged items must be reported to Eureka Crystal Beads immediately upon receipt of your order (within 48 hours). Returned defective merchandise is not subject to a restocking fee. Returned defective merchandise will be inspected by our quality control department and will be replaced or refunded at the discretion of Eureka Crystal Beads.  A replacement will be mailed to you at no charge. We will not substitute a different item for any damaged or defective item. Please note that as a distributor we don't have any control over how our jewelry components are used and we are not responsible for damage caused during application.

Items unqualified for a return:

1. Chains

2. Cupchains (Rhinestone Chains)

3. Any items that were cut to your specifications

4. Jewelry kits, sets, patterns and instructions

5. Items on 50% sales and final sales

6. Items Shipped outside the United States

Regular Returns: 

You may return any qualified merchandise within 60 days of the date of purchase. After 60 days please contact us. 

1.You don't have to contact us for a return authorization. Just mail your unwanted merchandise back to us.

2.Merchandise must be returned unused, in original packaging and with a copy of an invoice on which returned items are marked.

4.Please use padded envelope or a box to secure your return and prevent merchandise damage. 

5.Shipping cost is not refundable.

Specify (on an invoice) how you would like to have your return credited. If you are a registered customer and don't specify it we will issue you a store credit, if you are a guest we will issue you a credit card/paypal credit.

Return refund rules for registered customers:

1. You may request store credit. Store credit doesn't expire and can be used towards future purchases at EurekaCrystalBeads.com . Store credit is not subject to a 5% restocking fee. Please note that the value of the items you are returning may drop your original order total to a level which doesn't qualify for free shipping. In that instance we will deduct actual shipping cost from your refund.

2. You may request a credit card/paypal credit. Credit card/paypal credit is a subject to a 5% restocking fee. Restocking fee covers credit card/paypal financial transaction fees. Please note that the value of the items you are returning may drop your original order total to a level which doesn't qualify for free shipping. In that instance we will deduct actual shipping cost from your refund.

Return refund rules for unregistered customers:

If you have placed an order as a guest and don't have an account with Eureka Crystal Beads you will get a credit card/paypal credit. Credit card/paypal credit is a subject to a 5% restocking fee. Restocking fee covers credit card/paypal financial transaction fees. Please note that the value of the items you are returning may drop your original order total to a level which doesn't qualify for free shipping. In that instance we will deduct actual shipping cost from your refund. We are unable to issue a store credit to unregistered customers.

 

Please send all returns to:

Eureka Crystal Beads, LLC

24 Corliss St# 6738

Providence, RI 02904

 

How do I make a return:

1. Read our return policy for return rules.

2. Mail your return to Eureka Crystal Beads.

Our registered customers also have an option of going to a refund page from their account and entering refund information there. Should you preffer to do a refund online you don't have to send us any paperwork with your return. 

To do a refund online you have to:

1)Log into our store, then go to My Account.

2) Go to Completed Orders

3) Fill out the items on the return request

4)  Click Submit Return Request

5)  Follow  the Return Instructions

 

 

 

 

 

 

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