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FAQ

 

How can I contact you?
website contact form Contact Us
e-mail us at: support@eurekacrystalbeads.com
write to us:
Eureka Crystal Beads
P.O.Box 6738
Providence, RI 02940
call us at: 401-603-0983 (9am to 4 pm)

 

How do I place an order?

We thank you for visiting our on-line store. You are welcome to browse through it. Our web site is an easy to use catalog. Please research categories, pictures, prices and item quantities. Once you find the item you want to purchase,  add it to your shopping cart by clicking on ADD TO CART button. Before you do that you may change the number of packages for the desired quantity of an item. 

You can delete any item from your shopping cart, or change the item quantity at any time before you check out. We accept orders placed online thru our secure web site only. You may choose our secure Authorize.net checkout, or checkout with PayPal.

We don’t take orders placed by telephone, fax and mail.

What shipping methods do you use and how much does it cost?

 

We offer the following shipping methods:

(you will be able to choose your preferred shipping method at the time of checkout)
 
We offer FREE STANDARD SHIPPING (USPS 1st Class Mail) on all US orders over $35.
(your order merchandise total has to be over $35 after all sales, discounts and coupons)
 

Shipping methods for USA (US addresses only):

 
USPS 1ST CLASS MAIL 
FREE SHIPPING for all orders $35+
$3.50 FLAT CHARGE for orders under $35 
USPS generally delivers 1st Class Mail in 3 to 10 business days depending on destination. USPS 1st class mail has limited tracking. 
 
USPS PRIORITY MAIL                                                                                                                                       
$6.45 FLAT CHARGE
For any size order.
USPS Priority mail is delivered in 2 to 5 business days. USPS Priority Mail is trackable and includes delivery confirmation.
 
USPS EXPRESS MAIL -  overnight delivery
$22.95 Flat Charge
Maximum weight 3 lb.
Some areas are not guaranteed overnight delivery. The Post office will deliver on Saturday.
USPS Express Mail service includes $100 in insurance is trackable and includes delivery confirmation. It is the most economical method for overnight delivery.
 
 

Shipping methods for Canada:

 
FIRST CLASS INTERNATIONAL                        $5.00  up to 12 oz
FIRST CLASS INTERNATIONAL                        $12.00 from 12 oz to 32 oz
PRIORITY INTERNATIONAL                              $24.00 from 32.01 oz to 64 oz
X PRIORITY INTERNATIONAL LARGE BOX     $58.00 from 64.01 oz to 240 oz  
X Must fit  in the USPS large box
First Class Mail International has limited tracking.
 Any duties, taxes, or other import fees will be responsibility of the recipient.


 
 

Shipping methods for international customers:

FIRST CLASS INTERNATIONAL                        $12.00  up to 12 oz
FIRST CLASS INTERNATIONAL                         $23.00 from 12 oz to 32 oz
PRIORITY  INTERNATIONAL                              $34.00 from 32.01 oz to 64 oz
X PRIORITY INTERNATIONAL LARGE BOX      $85.00 from 64.01 oz to 240 oz  
X  Must fit in the USPS large box
First Class Mail International has limited tracking.
 Any duties, taxes, or other import fees will be responsibility of the recipient.
Rates apply for most countries, some countries may have a higher shipping charge. In such a case we will contact you with a shipping cost before we make a shipment.

 

 

What is your back-order policy?

We make every effort to maintain our inventory and mark items "out of stock" on our website. On occasion we may have fewer items in stock than what you ordered. Should this happen, we will notify you via a return e-mail and ship only what we have in stock with an adjusted invoice.
We don’t accept backorders. 

What is your return policy?

 

Regular Returns: 

You may return any qualified merchandise within 60 days of the date of purchase. After 60 days please contact us. 

1.You don't have to contact us for a return authorization. Just mail your unwanted merchandise back to us.

2.Merchandise must be returned unused, in original packaging and with a copy of an invoice on which returned items are marked.

4.Please use padded envelope or a box to secure your return and prevent merchandise damage. 

5.Shipping cost is not refundable.

Specify (on an invoice) how you would like to have your return credited. If you are a registered customer and don't specify it we will issue you a store credit, if you are a guest we will issue you a credit card/paypal credit.

Return refund rules for registered customers:

1. You may request store credit. Store credit doesn't expire and can be used towards future purchases at EurekaCrystalBeads.com . Store credit is not subject to a 5% restocking fee. Please note that the value of the items you are returning may drop your original order total to a level which doesn't qualify for free shipping. In that instance we will deduct actual shipping cost from your refund.

2. You may request a credit card/paypal credit. Credit card/paypal credit is a subject to a 5% restocking fee. Restocking fee covers credit card/paypal financial transaction fees. Please note that the value of the items you are returning may drop your original order total to a level which doesn't qualify for free shipping. In that instance we will deduct actual shipping cost from your refund.

Return refund rules for unregistered customers:

If you have placed an order as a guest and don't have an account with Eureka Crystal Beads you will get a credit card/paypal credit. Credit card/paypal credit is a subject to a 5% restocking fee. Restocking fee covers credit card/paypal financial transaction fees. Please note that the value of the items you are returning may drop your original order total to a level which doesn't qualify for free shipping. In that instance we will deduct actual shipping cost from your refund. We are unable to issue a store credit to unregistered customers.

Send your returned merchandise to:

Eureka Beads 
PO Box 6738
Providence, RI 02940
 
 
What types of payment do you accept?

We accept VISA, Mastercard, American Express and Discover credit cards. All credit card data is captured and processed by secure payment gateway Authorize.net. We also accept Pay-Pal. 

What is PayPal and how to use it?

Paypal is a very popular way to do business on the Internet. The reason being that the only people who will have your credit card or bank account information is Paypal. With PayPal, you can send money to anyone with an email address by simply signing up at PayPal. To pay using PayPal simply select Pay using PayPal in the payment method of the checkout screen after completing your shipping information. When you continue you will be prompted to login to your PayPal account, verify the order, send the payment then finish the checkout process. Your order will be processed once we are notified that your payment has cleared.

Are my online credit card transactions secure?

Yes, all online transactions at www.eurekacrystalbeads.com are secure, handled with industry-standard SSL encryption, which ensures that the data you enter on our website is protected from unauthorized use. The data is transmitted in an encrypted form over the Internet and decoded when it gets to Eureka Crystal Beads, LLC. When you use our secure checkout you are entering your credit card information directly to the secure Authorize.net platform. Authorize.net is the largest and most secure payment gateway, used by many Fortune 500 companies. For customers who prefer other forms of payment we offer secure PayPal checkout.

Do you ship internationally?

Yes we do. We ship to Canada and other countries outside of North America.

Do you have a printed catalog?

Our website serves as our catalog. We are constantly adding products and our inventory is always changing, so a printed catalog would quickly be out of date. For this reason we don't produce a printed catalog.

Do you have a physical store?

No. We are an online business only. We travel to 20+ bead shows every year. You are welcome to visit our booth at a show near you. For more information check our Show Schedule.

Why can't I find a product I have previously ordered?

That product might have been discontinued and we cannot reorder it.

Can I make changes to my order after it has been placed?

Yes, provided that your order has not yet been shipped. Please e-mail us with any change as soon as possible and we will try to accommodate you.

Do you have minimum order amount?

No, we don’t have a minimum order amount.

Can I pick up my order?

No, we don’t allow customers to pick up orders placed online.

Will you confirm my order?

Yes, shortly after you place your order on EurekaCrystalBeads.com we will send you a confirmation number to the e-mail address you provided us with when you placed an order. 

How long does it take to receive my order?

We process and ship orders Monday – Friday excluding holidays. Delivery time depends on which shipping method you choose, please check the “SHIPPING METHODS” section.

Do you charge sales tax?

We don’t charge tax on orders shipped outside of Rhode Island.

If you have a billing/shipping address in Rhode Island you will be charged a 7% RI sales tax.

If you have a registered business in the State of RI, and you e-mail us a copy of the tax exemption certificate will not charge you RI sales tax.

How to apply discount coupons & gift certificates?

We frequently advertise sales and issue discount coupons. Make sure you are on our mailing list so you don't miss out on any upcoming sales. Discount coupons may be entered into the field labeled "Coupon Code" located in the bottom left of your Cart. Be sure to click a blue button labeled "GO" once the code is entered. This will activate your discount and you will be able to see it in a cart. If you don't activate your discount code while in cart you will have another opportunity to enter and apply it during checkout, before you make a payment.

Please note that multiple coupon codes will not be accepted and each order is eligible for one discount only.

Bulk/Wholesale Items, Swarovski Crystal Pearls, Jewelry Kits, Patterns and Leather Cord are excluded from coupons.

Dollar Amount coupons can be used only once per customer. 

Gift certificates may be entered into the field labeled "Redeem Gift Certificate" located in the bottom right of your Cart. Be sure to click, a blue button labeled "GO", once the code is entered. This will activate your gift certificate and you will be able to see it applied to your order in a cart. If you don't activate your gift certificate code while in cart you will have another opportunity to enter and apply it during checkout, before you make a payment. 

How are pre-orders shipped?

If the entire order constitutes a pre-order it will be shipped via the shipping method chosen by a customer on the pre-order release date. If pre-ordered items and in-stock items are mixed in one order, in-stock items will be held up and shipped together with the pre-order items.

Please place orders for pre-sale items separately from in-stock items. If you combine in-stock items with pre-sale items in the same order in stock items will be held up and shipped together on the date the pre-sale items are scheduled to be released.
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